GONER5: The word you don’t want to see on your airline ticket -
Delta Air Lines had all the odds not in their favour: a random computer generated code that spelled out GONER5 and a customer who just happened to be a bestselling author.
Kathryn Stockett posted a picture of her code, actually GONER5, with the message: “Dear Delta Air Lines, I know we've been through some hard times together but is this really my conf number?”
A second prod (“Delta, please”) kicked their customer service apology gear into high on Friday, the morning after her tweet.
“We are terribly sorry for the combination of letters used for your itinerary,” the twitter site @DeltaAssist replied.
Then an explanation: “The confirmation numbers are randomly generated. We will add this to a list of banned alphanumeric combinations.”
Delta also changed the gloomy confirmation code for the author of the bestselling The Help.
Read more -
Delta Air Lines had all the odds not in their favour: a random computer generated code that spelled out GONER5 and a customer who just happened to be a bestselling author.
Kathryn Stockett posted a picture of her code, actually GONER5, with the message: “Dear Delta Air Lines, I know we've been through some hard times together but is this really my conf number?”
A second prod (“Delta, please”) kicked their customer service apology gear into high on Friday, the morning after her tweet.
“We are terribly sorry for the combination of letters used for your itinerary,” the twitter site @DeltaAssist replied.
Then an explanation: “The confirmation numbers are randomly generated. We will add this to a list of banned alphanumeric combinations.”
Delta also changed the gloomy confirmation code for the author of the bestselling The Help.
Read more -
No comments:
Post a Comment